Refund & Cancellation Policy

Last Updated: February 2026

At Structura Craft Pvt Ltd, we strive to deliver exceptional quality in all our mechanical, engineering, and construction services. This Refund & Cancellation Policy outlines the terms under which refunds or cancellations may be processed for payments made through our Razorpay payment gateway.

1. Service-Based Refund Policy

Since we provide professional services (not physical products), refund terms are governed by the specific project contract or service agreement. The following general guidelines apply:

1.1 Before Work Commencement

• Full Refund: If you cancel a service engagement before any work has commenced, you are eligible for a full refund of any advance payment made, minus a 5% processing fee.
• Timeline: Cancellation must be communicated in writing via email to structuracraft99@gmail.com.

1.2 After Work Commencement

• Partial Refund: If work has already begun, refund amounts will be determined based on the proportion of work completed and costs incurred.
• Assessment: Our project team will provide a detailed breakdown of completed work and associated costs.
• Non-Refundable: Costs for materials already procured, third-party services engaged, and work already completed are generally non-refundable.

1.3 After Project Completion

• Once a project has been completed and handed over, payments are non-refundable.
• Any quality concerns will be addressed through our warranty and defect liability process as outlined in the project contract.

2. Refund Process

• Request: Submit a refund request to structuracraft99@gmail.com with your project details and payment reference.
• Review: Our team will review the request within 3–5 business days.
• Processing: Approved refunds will be processed via Razorpay to your original payment method:
  • Credit/Debit Card: 5–10 business days
  • UPI/Net Banking: 3–7 business days
  • Wallet: 1–3 business days
• Confirmation: A refund confirmation will be sent to your registered email address.

3. Cancellation Policy

• Service cancellation requests must be submitted in writing to structuracraft99@gmail.com.
• Cancellations will be effective from the date of written acknowledgment by Structura Craft.
• Any work completed up to the date of cancellation will be invoiced and must be paid for.
• Cancellation of ongoing projects may be subject to cancellation charges as specified in the project contract.

4. Failed Transactions

If a payment transaction fails but your account has been debited:

• The amount will be auto-reversed by your bank/payment provider within 5–7 business days.
• If the reversal does not occur, please contact us at structuracraft99@gmail.com with your transaction ID and bank statement.
• We will coordinate with Razorpay to ensure a prompt resolution.

5. Contact for Refunds

• Email: structuracraft99@gmail.com
• Phone: +91 7045000577
• Page: Contact Us