Shipping & Service Delivery Policy

Last Updated: February 2026

Structura Craft Pvt Ltd is a professional services company specializing in mechanical, engineering, and construction services. As our offerings are service-based rather than product-based, this policy outlines how our services are delivered and any applicable terms related to materials or equipment delivery.

1. Nature of Our Services

We provide professional services that are delivered on-site or remotely. These include:

• Mechanical engineering, HVAC, plumbing, and fire protection services
• Structural and civil engineering design and consulting
• Construction, renovation, and project management

Since these are services and not physical goods, traditional shipping does not apply. Instead, we follow a structured service delivery process.

2. Service Delivery Process

2.1 Project Initiation

• Upon agreement and advance payment, a project kick-off meeting is scheduled within 5–7 business days.
• A dedicated project manager is assigned to oversee the engagement.

2.2 Service Timeline

• Service delivery timelines are specified in the individual project proposal or contract.
• Typical timelines vary based on project scope:
  • Consulting & Design: 2–8 weeks
  • Installation & Mechanical: 4–16 weeks
  • Construction Projects: 3–24 months
• Any changes to the timeline will be communicated promptly with updated schedules.

2.3 Service Location

• Services are delivered at the client's designated project site across India.
• Remote services (engineering design, consulting) may be delivered digitally via email and project management tools.

3. Materials & Equipment Delivery

Where our services involve procurement and installation of materials or equipment:

• Procurement: Materials are sourced from approved vendors and suppliers.
• Delivery: Materials are delivered directly to the project site as per the project schedule.
• Inspection: All materials undergo quality inspection before installation.
• Responsibility: Structura Craft is responsible for materials until installation and handover.

4. Delays & Force Majeure

While we strive to meet all delivery timelines, delays may occur due to:

• Adverse weather conditions
• Regulatory approvals and permits
• Supply chain disruptions
• Force majeure events (natural disasters, pandemics, government restrictions)

In such cases, revised timelines will be communicated, and no penalty shall apply to the Company.

5. Service Completion & Handover

• Upon completion, a formal handover process is conducted including documentation, testing reports, and quality certificates.
• A defect liability period (as specified in the contract) begins from the date of handover.

6. Contact

For queries regarding service delivery timelines or project status:

• Email: structuracraft99@gmail.com
• Phone: +91 7045000577
• Page: Contact Us